Where do you deliver?
We deliver across West and East Malaysia. The applicable delivery option is shown after you enter your shipping address at checkout.
Why is East Malaysia shipping different?
Courier costs to Sabah, Sarawak and Labuan differ from Peninsular Malaysia. Hamisu therefore uses separate shipping zones and rates.
How can I pay?
The payment methods currently available are shown at checkout. These may include cards, FPX, selected wallets, PayPal or manual DuitNow QR after the relevant provider has been enabled.
How do I know my order is confirmed?
You will receive an order email after checkout. Manual bank or QR payments remain on hold until payment has been verified.
Can I track my parcel?
When tracking is enabled, your tracking number and courier link will be added to the order email or your account page after dispatch.
Can I use a coupon?
Enter a valid coupon code in the cart or checkout. Each promotion may have its own dates, minimum spend and product exclusions.
What if an item arrives damaged or incorrect?
Photograph the parcel, label and item, then contact us promptly. Eligibility and the applicable process are described in the Refund Policy displayed on this website.
Do you accept wholesale enquiries?
Selected products may be available for larger quantities. Contact Hamisu with the item, quantity and delivery location for confirmation.